Dealing with insurance plans can be challenging, especially when you are already stressed and worried about mental health issues you or a loved one are experiencing. For this reason, it is best to understand your benefits before you need to use them, if at all possible.
Reviewing Your Insurance Policy
The first thing to find out is what mental health benefits your insurance policy offers. Review your insurance policy so that you are clear about whether your policy includes coverage for mental health services (out-of-network), types of services that are covered and the amount paid for these services, and any steps you must take to have treatment covered. You should have received a copy of your insurance policy when you enrolled in the program, whether at work or independently. If you did not receive a copy of the policy or have lost yours, you can call your insurance company and ask for another one to be sent to you.
Employee Assistance Program
If your employer provides an Employee Assistance Program, you may be eligible for services. Please check with your employer for covered benefits and providers.
If NorthPoint is not currently a qualified service provider we encourage you to ask your employer's healthcare benefits manager to give us a call (248.773.8440) and we will do our best to help you benefit from our services.
Out-of-Network Counseling Services
If you have questions/concern regarding your mental health coverage for out-of-network mental health services, please contact your insurance carrier.